Refund Policy

Cozyvia – Return & Refund Policy

At Cozyvia, we’re dedicated to bringing comfort, quality, and style into your home through our thoughtfully selected home goods, household accessories, kitchen essentials, and everyday living products. Your satisfaction is important to us, and if something isn’t right with your order, we’re here to help resolve it fairly, efficiently, and transparently.

✅ Eligibility for a Refund

You may request a return or refund within 14 days of receiving your order if:

  • You contact our customer support team within the specified timeframe.
  • The item is unused and in its original packaging.
  • The item is damaged, defective, or incorrect.
  • The item meets the conditions outlined in our return policy.

Eligible unused items may also be returned within the 14-day period, subject to the conditions of this policy and applicable consumer protection laws.

🚫 Non-Refundable Items

We generally do not accept returns for:

  • Items that have been used, washed, or altered after delivery.
  • Items returned without their original packaging, unless otherwise required by law.
  • Custom-made or personalized products.
  • Final sale or discounted items clearly identified as non-returnable, where legally permitted.
  • Products marked as non-returnable at checkout, where legally permitted.
  • Items damaged due to misuse, improper handling, or excessive force.

These exclusions do not affect any statutory rights you may have regarding faulty, damaged, or incorrectly supplied products.

📝 How to Request a Return

To initiate a return, please contact our customer support team and provide:

  • Your order number.
  • A brief explanation of the issue or reason for return.
  • Clear photographs of the product and packaging, where applicable.

Our team will review your request and guide you through the next steps.

🔄 Return & Refund Process

1. Review & Approval

Once we receive your return request, our support team will review the details and determine whether the item meets our return requirements.

We may request additional information or photographs to help process your request.

2. Return Instructions

If your return request is approved, we will provide:

  • The appropriate return shipping address.
  • Instructions for securely packaging and returning the product.
  • Any additional information needed to complete the return.

Return Shipping Costs

Return shipping costs are generally the customer’s responsibility unless:

  • The product is defective.
  • The product arrived damaged.
  • An incorrect item was delivered.
  • Applicable law requires us to cover the return shipping costs.

3. Refund Issuance

Once your returned item has been received, inspected, and approved:

  • Your refund will be issued to your original payment method.
  • Refund processing typically takes 5–7 business days, depending on your payment provider.
  • Additional time may be required for your bank or card issuer to reflect the refund in your account.

Refunds required by applicable law will be processed within the legally mandated timeframe.

📌 Important Notes

  • Please contact our support team before sending an item back so we can provide the correct return instructions.
  • Returned products should be in their original condition, subject to applicable consumer rights.
  • Original shipping fees are generally non-refundable unless the product is faulty, incorrect, or a refund of shipping is required by law.
  • Returns showing signs of misuse, unauthorized alterations, or damage caused after delivery may be rejected.
  • We reserve the right to investigate excessive, fraudulent, or suspicious return requests while respecting applicable consumer protection laws.
  • We recommend using a trackable shipping service when returning products to help ensure safe delivery.

💬 Need Help?

At Cozyvia, we want every purchase to bring comfort, convenience, and satisfaction to your home.

If you have questions about a return, refund, damaged product, or incorrect order, please visit our Contact Us page.

Our customer support team will be happy to assist you and help make your shopping experience smooth, simple, and worry-free.

Cozyvia — Making Every Corner Feel Like Home.