Cozyvia – Privacy Policy

At Cozyvia, your privacy is just as important as the comfort, quality, and style we bring to your home. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

By using our website, you acknowledge the data practices described below.

🔐 Information We Collect

🧾 Personal Information

When you place an order or contact our support team, we may collect:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment information processed securely through trusted payment providers. Cozyvia does not directly store full payment card details.

🌐 Usage Data

We may automatically collect certain information while you browse our website, including:

• Pages visited and time spent on our website
• Click behavior and navigation activity
• Device type, browser type, and IP address

🍪 Cookies & Tracking

We use cookies and similar technologies to:

• Enable essential website functionality
• Save your shopping cart and preferences
• Improve your shopping experience
• Analyze website traffic and performance

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

💡 How We Use Your Data

At Cozyvia, we use your information to:

• Process, manage, and deliver your Cozyvia orders
• Send order confirmations, shipping updates, and delivery notifications
• Improve our home goods, household accessories, storage solutions, kitchen essentials, and other everyday home products
• Enhance website functionality, performance, and customer experience
• Respond to customer inquiries and provide support
• Send promotional offers, product updates, restock notifications, and new product announcements where you have consented or where otherwise permitted by applicable law

🔒 Data Security

We take reasonable measures to protect your personal information through secure systems, appropriate access controls, and encryption where applicable.

Payments are processed through trusted payment service providers that maintain applicable payment security standards.

Cozyvia does not sell your personal information for money.

We share personal information with trusted service providers only as necessary for our business operations, order fulfillment, or other purposes described in this Privacy Policy.

While we strive to maintain strong security practices, no online system can guarantee absolute security.

🤝 Sharing with Trusted Third Parties

We may share limited personal information with:

• Payment Providers: To securely process payments and prevent fraudulent transactions
• Shipping and Logistics Partners: To arrange product deliveries and provide tracking updates
• Email Service Providers: To send order confirmations, shipping notifications, and permitted marketing communications
• Website and Analytics Providers: To maintain our online store and understand website performance
• Review Platforms: To collect product feedback and reviews, where applicable

We require our service providers to handle personal information appropriately and in accordance with applicable privacy obligations.

🧾 Your Privacy Rights

Depending on your location and applicable data protection laws, you may have the right to:

• Request access to the personal information we hold about you
• Update or correct inaccurate information
• Request deletion of your personal information where legally permitted
• Unsubscribe from marketing emails at any time
• Manage cookie preferences through available website controls or browser settings
• Request information about how your personal data is processed

Certain information may need to be retained for legal, accounting, fraud prevention, or order-related purposes.

📨 Communication Storage

Messages sent through our website, contact forms, or customer support email may be securely stored to:

• Provide efficient and personalized customer support
• Maintain records of orders, inquiries, and customer requests
• Resolve complaints and improve our services

We take reasonable steps to protect customer communications from unauthorized access.

🛠️ Privacy Policy Updates

Cozyvia may update this Privacy Policy periodically to reflect:

• Changes in applicable laws or regulations
• Improvements to our products and services
• Updates to our website, technology, or payment systems
• Changes in how we collect or process personal information

The latest version of this Privacy Policy will be published on this page.

💬 Contact Us

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact our customer support team through our Contact Us page.

At Cozyvia, we’re committed to creating a shopping experience that is secure, transparent, and trustworthy.

Cozyvia — Making Every Corner Feel Like Home.