Terms of Services

Cozyvia – Terms & Conditions

Welcome to Cozyvia — your destination for stylish, practical, and high-quality home goods and everyday essentials designed to bring comfort, convenience, and elegance to your living spaces.

By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully.

1. Definitions

Consumer:
An individual purchasing products for personal, non-commercial use.

Distance Contract:
A purchase made through our website without physical interaction.

Durable Medium:
Any method that allows information to be stored unchanged, such as email.

2. Applicability

These Terms apply to all purchases made through the Cozyvia website.

By placing an order, you confirm that you have read and agreed to these Terms.

If any provision is unclear, interpretation will be made in favor of the consumer.

3. Company Information

Company Name:
Registration:
Address:

4. Our Offer

At Cozyvia, we are committed to:

  • Providing high-quality home goods, household accessories, and everyday living essentials.
  • Offering practical storage solutions, home organizers, kitchen accessories, decorative items, and functional household products.
  • Displaying accurate product descriptions and realistic product images.
  • Maintaining transparent pricing, including applicable taxes and shipping fees at checkout.
  • Keeping product availability updated whenever possible.

5. Order Process

Orders are confirmed after full payment is received.

You will receive a confirmation email after checkout.

Payments are securely processed via trusted third-party payment providers.

Cozyvia reserves the right to cancel orders due to suspected fraud, pricing errors, or stock availability issues.

6. Right of Withdrawal

Eligible items can be returned within 14 days of delivery.

To qualify:

  • Items must be unused.
  • Items must be returned in their original packaging.
  • Items must be in resellable condition.

7. Returns & Refunds

Return shipping costs are the customer’s responsibility unless the product is defective or incorrect.

Items must be returned in their original condition.

Approved refunds will be issued to the original payment method.

8. Pricing

All prices are listed in USD.

Cozyvia reserves the right to correct pricing errors at any time.

International customers are responsible for customs duties or import taxes where applicable.

9. Product Quality & Warranty

At Cozyvia, we strive to provide reliable and quality home essentials that enhance your everyday living experience.

All products are quality-checked before shipping.

Please note:

  • Product colors may slightly vary due to lighting or screen differences.
  • Minor variations may occur due to manufacturing materials or product design.
  • Product dimensions and appearance may vary slightly depending on the manufacturing process.

Issues must be reported within 14 days of delivery.

Warranty does not cover:

  • Misuse or improper handling.
  • Normal wear and tear.
  • Damage caused by water, heat, or improper cleaning.
  • Damage caused by incorrect usage or excessive force.
  • Damage caused by sharp objects or improper storage.

10. Shipping & Delivery

Orders are shipped to the address provided at checkout.

Delivery may take up to 7–14 days, depending on the destination and logistics conditions.

Delays may occur due to customs, shipping carriers, weather conditions, or high order volumes.

If delivery fails, Cozyvia may offer a replacement or refund where applicable.

11. Payments

Full payment is required at checkout.

We accept major credit/debit cards, PayPal, and other secure payment methods.

For payment-related issues, please contact our support team promptly.

12. Complaints & Customer Support

Customer satisfaction is important to Cozyvia.

Please report issues within 7 days of receiving your order.

Our support team aims to respond within 14 business days.

Valid complaints may be resolved through:

  • Replacement.
  • Refund.
  • Store credit, where applicable.

13. Dispute Resolution

Cozyvia aims to resolve disputes fairly and efficiently.

If a dispute cannot be resolved through our customer support team, it may be referred to an independent mediator where applicable.

14. Force Majeure

Cozyvia is not responsible for delays or failures caused by circumstances beyond our reasonable control, including:

  • Natural disasters.
  • Shipping carrier disruptions.
  • Supply chain interruptions.
  • Government restrictions or customs delays.

15. Governing Law

These Terms are governed by applicable laws, unless local consumer protection laws provide otherwise.

16. Changes to Terms

Cozyvia reserves the right to update these Terms & Conditions at any time.

Any updates will be published on our website and will take effect upon publication, subject to applicable law.